For Delivery Within Australia.
Australian customers can choose between Standard or Express delivery.
For orders over $100 we offer FREE Standard Delivery with Australia Post. If your order is less than $100 a flat $10 standard shipping fee is applied.
Express post is charged at a flat rate of $15.
All orders placed before 9:30am Monday to Friday will be shipped the same day, outside of public holidays and sale periods.
We've partnered with Shippit who help us to select from a range of couriers to get your order to your door as quickly as possible.
Our warehouse is in Melbourne, and as soon as your order is dispatched you'll receive a notification from Shippit confirming tracking details, and the estimated date of delivery. Just to keep you in the loop, you'll receive another notification when the parcel is on-board for delivery too.
The delivery services available to you, and the speed at which your order will be delivered, depends on where in Australia you live. As a guide this is what you can expect:
- Sydney & Melbourne: 1-3 business days
- Brisbane & Adelaide: 2-4 business days
- Perth, Darwin & Tasmania: 5-7 business days
- Regional hubs, such as Wollongong, Gold Coast, Geelong, etc: 2-4 business days
- Please note that remote regional areas will take longer for delivery.
For Worldwide Shipping.
ISLA ships internationally and we use the International Pack & Track services of Australia Post.
For our NZ customers your order will be dispatched by Express Courier International.
International delivery costs $30 and can be selected as a shipping option at the checkout.
When your order is dispatched you will receive a tracking reference number, and you can use this to follow the journey of your order by clicking HERE.
How long will your order take to arrive?
To check the delivery times for your destination country you can CLICK HERE to view the International Post Guide.
Australia Post estimates 3-10 business days for delivery to metropolitan areas of major international cities.
What if your country is not listed at checkout?
Please email the ISLA team at email@example.com and we will confirm whether shipping is an option for you and consider adding your country to the list.
Customs & Import Taxes for International Customers.
All international customers are responsible for the customs and tax charges applicable to their own country’s import regulations. We will declare the purchase price paid on international shipment documents, which includes a commercial invoice for customs purposes for all transactions. For further information, please contact your local customs office or view their website online.
Sale Events & Public Holiday Shipping
During ISLA online sale events, or around Australian public holidays, shipping times are not guaranteed and can be subject to delay depending on how busy we are and whether Australia Post services are limited.
Changing Your Shipping Address
We understand that you want your ISLA order as soon as possible, so our warehouse team aims to process and pack your order the same, or next business day. This means that if you need to make changes to your order (including your shipping address), we can only do so if it hasn’t left our warehouse.
To change your shipping address, please the ISLA Team on 02 6685 7060 between Monday to Friday, 8.30am to 5.30pm Australia EST.